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Refund Policy

When a Zone4K refund or credit is available, when it is not, and how to request one.

Last updated: January 1, 2026

At Zone4K, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and the applicable exceptions.

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your account credentials have been delivered and activated. This policy is consistent with standard practice for digital subscription services and complies with applicable consumer protection law in Canada.

We strongly encourage you to start with our CA$10.99 introductory 1-month plan before committing to a longer subscription (see section 5).

2. Eligible exceptions

2.1 Extended service outage

If Zone4K experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period.

  • The outage must be confirmed on our end and attributable to Zone4K’s infrastructure.
  • Outages caused by your internet service provider, device issues, or third-party apps including IBO Player are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same subscription plan due to a technical error, you are entitled to a full refund of the duplicate charge.

  • Proof of duplicate charges, such as a bank or payment processor statement, may be required.
  • Refunds for duplicate charges are processed within 5 to 10 business days.

3. Non-eligible situations

Refunds are not available where:

  • You changed your mind after purchasing.
  • You purchased the wrong plan.
  • You experienced issues with your own internet connection, router or device.
  • You had compatibility issues with hardware or software not supported by Zone4K.
  • Your account was suspended or terminated for a breach of our terms of service.
  • You forgot about your subscription or did not use the Service during the period.
  • Content libraries or channel availability changed during your subscription.

4. How to request a refund

  1. Email [email protected] with the subject line Refund Request — [Your Account Email].
  2. Include: full name on the account, the email address used to register, date of purchase, a description of the issue (outage details or duplicate charge evidence), and the payment reference if available.
  3. Requests must be submitted within 7 days of the qualifying event.
  4. Our team reviews your request and responds within 3 business days.

5. Introductory plan

Zone4K offers a discounted introductory 1-month plan at CA$10.99 so you can evaluate the Service at minimal cost before committing to a longer subscription. We encourage all new users to start here. Order it from the checkout page, or review all options on the pricing page.

6. Refund processing

  • Refunds are returned to the original payment method used at the time of purchase.
  • Processing time is 5 to 10 business days after approval, depending on your bank or payment provider.
  • Zone4K is not responsible for delays caused by financial institutions.

7. Chargebacks

We ask that you contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed.

If a chargeback is found to be fraudulent or in breach of these terms, Zone4K reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted at https://zone4k.ca/refund.html with an updated “Last updated” date. Continued use of the Service after changes constitutes acceptance of the revised policy.

9. Contact

Email: [email protected]
Website: https://zone4k.ca
Support: the contact page or WhatsApp +15144477860

Our support team aims to respond to all enquiries within 24 hours.